Returns & Exchange

Returns & Exchange Policy

At MARCMAN, we take pride in delivering premium-quality products. Please read our policy carefully before making a purchase.

Exchange Policy

At MARCMAN, we do not offer returns or refunds on any purchased products. However, we do offer exchanges under the following conditions:

Eligible Exchange Reasons

An exchange request will be accepted within 3 days of delivery if:

·       The customer requires a different size of the same product.

·       The item received is faulty, damaged, or defective at the time of delivery.

·       The item received is incorrect or does not match the product originally ordered.

Exchange Request Process

To request an exchange, customers must contact us within 3 days of receiving their order through any of the following channels:

·       Email: info@marcmanstore.com

·       Phone/WhatsApp: +92 315 4324452

For damaged, defective, or incorrect items, customers must provide clear photographic evidence via email within 3 days of delivery for the claim to be reviewed.

Important Notes

·       Exchanges are only available for size changes or damaged/incorrect products.

·       Exchanges are not offered for changes in color preference, design preference, or any reason other than those stated above.

·       All exchange requests are reviewed on a case-by-case basis, and MARCMAN reserves the right to approve or reject any request.

·       If an exchange request is approved, a replacement item will be dispatched accordingly, subject to stock availability.

Each request is reviewed on a case-by-case basis, and MARCMAN reserves the right to approve or reject any claim.

If approved, a replacement will be sent. Customers must email clear photographic evidence of the damaged, defective, or incorrect item to info@marcmanstore.com within 7 days of purchase for the claim to be processed.

Exchange Not Accepted In the Following Cases

We will not be able to process an exchange if:

  • The exchange request is made after the allowed time frame.
  • The product has been used, washed, or damaged after delivery.
  • The product has been tampered with.
  • Any item is missing from the package, including:
    • Original packaging
    • Price tags
    • Labels
    • Freebies
    • Accessories

Returns

Returns are not accepted under any circumstances.
All sales are final, and we do not offer refunds.

Packaging & Condition Requirements (For Approved Exchanges)

For an exchange to be processed, the item must be returned in original condition with:

  • Original packing
  • Price tags intact
  • Labels attached
  • Freebies and accessories included

Shipping Costs

Please note that customers are responsible for all exchange shipping costs, which may vary depending on the city.


Legal Disclaimer

MARCMAN reserves the right to approve or reject any exchange request at its sole discretion. Policy is subject to change without prior notice.