Returns & Exchange

We want you to love our products as much as we do, and believe our quality is second to none.

EXCHANGES

All products purchased from MARCMAN can be exchange them at our warehouse, within 7 days of purchase only if
  • The item(s) is faulty, damaged or defective at the time of delivery.
  • The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
  • You must notify us within 3 days of delivery by writing to info@marcmanstore.com or by calling at +92 315 4324452, in case you want to raise a dispute. At MARCMAN, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
  • Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at info@marcmanstore.com, within 7 days of purchase before any claims can be processed.
  • There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use.
  • The product has tampered.
  • Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
 

RETURNS

To start the return process, you have to notify us within 3 days of your purchase by contacting our customer service department. We can only entertain a return if you have received the damaged or wrong article from our end. 

Please note that all discounted items are exchange-only and cannot be returned or refunded; however, exchanges for a different size or color are permitted.

Exception and Special Conditions

Some of our items, which are detailed below, must meet the following conditions in order for your return to be processed:

 

The item(s) must be returned with the original packaging including

  • Original packing
  • Price tags
  • Labels
  • Freebies
  • Accessories
Please note that we will cover the cost of return shipping if you receive a damaged or incorrect item. However, if you receive the correct item but wish to exchange it for a different size or color, you will be responsible for the cost of return shipping.
 
Refund is applicable on non-discounted items only.
Sale/Clearance items can be exchanged but are not applicable for return.